Automated thanks
When receiving gifts, Tindra can automatically send a "Thank you" response.
When a gift is received, Tindra checks the Campaign to find out if it should send thanks.
General rules:
| Gift | Default Response |
|---|---|
| Small gifts | No response is sent. |
| "Normal" gifts | An SMS is sent. |
| Big gifts | A PDF document is sent with info and a greeting and signature of the base leader. |
| Huge gifts | A "warning" pops up on the Dashboard, waiting for this to be delt with manually. |
Default values for gifts
| Gift category | Amount | Comment |
|---|---|---|
| Small gift | < 100 | Set to 9999999 if no receipts should be sent at all. |
| Normal gift | up to 1000 | |
| Big gift | Up to 10.000 | |
| Huge gift | Over 10.000 |
Detailed setup
| First time gift | Extra gift from frequent donor | Other gifts | Gift on a "thank you"-note | |
|---|---|---|---|---|
| Small gift | A | A | A | A |
| Normal gift | B | C | D | E |
| Big gift | F | G | H | I |
| Huge gift | J | J | J | J |
A "thank you"-note can be the same for many categories.
| Type | Code | Action | Example | Failover |
|---|---|---|---|---|
| Small | A | Do nothing. | - | - |
| Normal | B | SMS | Thank you for your gift. | |
| C | SMS | Thank you for your extra gift. | ||
| D | SMS | ...We have a program for frequent donors. Care to join? Follow this link. | ||
| E | SMS | ...We have a program for frequent donors. Care to join? Follow this link. | ||
| Big | F | Thank you for your very generous gift! | Letter | |
| G | Thank you for your very generous additional gift! | Letter | ||
| H | Thank you for your very generous gift. You can change your donations on MinSide. | Letter | ||
| I | Thank you for your very generoud gift. You can administer your frequent donor agreements on MinSide | Letter | ||
| Huge | J | Phone call | We are amazed... | Phone call |
Age > 75 will not receive SMS or email.
