Welcome

This is where you will find information about how YWAM Norway uses Tindra.
You have to log in to be able to access all pages. You can create an account if you do not already have one.

ProFundo CRM is our new system for working with donors after 01.01.2021 https://min.ywam.no/crm

CRM info

• CRM: https://uio.profundo.no
• Forum for questions: Use MS Teams.
• Training videos for CRM: Use MS Stream
• Documents etc for CRM: Use MS SharePoint

Campaign to register names

• Vervekampanje
• Sign-up form

Daily usage

Day to day maintenance of supporters.

• Register new name in Tindra.
• Create a name list for printing.
• Create one-time giro.
• Mass create one-time giros.
• Register incoming gifts in Tindra.
• Create AvtaleGiro
  • from Tindra
  • by using StreetRecruiter
  • AvtaleGiro Process
• Project and Campaign codes
• Sending SMS
• Donor followup (Giveroppfølging) (work in progress)
• List of links to MinSide and short-links
• Automated thanks
• Best practices for selecting names
• PURL and QRcode
• Auto bunke
• Datafangst - Registration forms
• Sales or payments (not gifts)

Searches often used

• Names missing personal number
• Info about Årsoppgave

For the end user

• How to sign up for "MinSide"
• Where to check skattefradrag
• How to create or change avtalegiro from MinSide

Maintenance

• Register new name in Tindra.
• Add name to my subregister
• Register family members
• Remove/delete name
• Create new Projects and Products
• Merge duplicate names

TAX - Skattefradrag

• Where can the donor check his skattefradrag
• How to change skattefradrag for a donor
• How to prepare for tax reporting
• The tax reporting process

Templates

• Faktura template in Word

Arrangement module

• Arrangement module
• Creating a new arrangement
• Arrangement payment followup

Initial Setup

• Setup links to Tindra from your HomePage
• Setup of bank accounts
• Install Tindra

Reading of bank information

• Reading of bank information

Initial training

Get an intro on what Tindra is and how YWAM Norway uses it.

MailChimp

• MailChimp intro and maintenance
• How to send email blasts from Tindra (via MailChimp)
• Video training on MailChimp